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Front Desk Agent

DoubleTree Suites

The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.  Processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures.

Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.  Reports any deviations from policies, procedures, brand standards and regulations to management.

 

Job requirements

High school education or equivalent experience.   Hotel front desk and/or accounting background and familiarity with hospitality industry practices preferred.

Ability to complete Front Desk Agent duties in compliance with Company policies and procedures.  Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters.    Ability to follow an appropriate course of action based on policies and procedures.  Ability to operate a computer, calculator, phone and other office equipment.  Attention to details with good organizational and efficient time management skills.

EOE/M/F/Vet/Disabled

To apply for this job please visit the following URL: https://careers.tpghotelsandresorts.com/jobs/1147839-front-desk-agent →